FAQs

At Access4Lofts, we are your local loft storage experts, dedicated to helping you create safe, practical, and easily accessible storage space in your home.

That’s why we’ve built this FAQ page — to answer some of the most common questions we receive and to share helpful advice about making the most of your loft. Loft storage doesn’t need to be complicated, and we’re here to guide you every step of the way towards a clutter-free, organised home.

If you don’t find the answer you’re looking for below, please don’t hesitate to contact our friendly team — we’ll be more than happy to help in any way we can.

Frequently Asked Questions

Are you a member of any professional organisations?

Yes, we are accredited by Which? Trusted Traders. Read more here

Can I speak to any of existing customers to get a reference?

Of course. If you’re not convinced by the customer testimonials, then please call us and we’ll put you in touch with one of our customers.

Can you quote a price to me over the phone?

Whilst we can give you an idea of how much it will cost to create a storage area in your loft, we do need to see the loft area to provide an accurate price and to advise on products and location.

Do I need to add VAT to your price?

All our prices are inclusive of VAT and there are no hidden extras.

Do you accept credit or debit cards?

Yes, we accept all major credit and debit cards with the exception of Amex.

Do you charge to come and look at my loft?

No, our installers will carry out a loft survey for you completely free of charge. You will then receive a detailed quotation in writing within 24 hours for your consideration. We make sure to itemise the quotations so you can see exactly what each part costs. There is no hard sell and no obligation for you to proceed.

Do you do other work besides lofts?

We often get asked to do other joinery and building work, but we pride ourselves in being a complete loft specialist. We don’t believe in the jack of all trades approach so prefer to focus on providing the best possible loft solutions for our customers.

Do you provide a guarantee for your loft ladders?

Yes, all our work comes with a Lifetime Guarantee and you are presented with a certificate as confirmation.

Do you subcontract your work?

Never! We will carry out all our installations.

I am thinking of relocating my boiler into the loft.

Should you have your boiler in the loft you must provide safe access to the boiler. Many companies will not service or repair boilers in lofts without an access ladder, boarding from hatch to boiler and a light.

I don’t currently have any insulation in my loft, is that something you can do?

Yes, just mention this when our installer comes to do your loft survey and they’ll include it in the quotation. We install insulation to the current recommended depth of 270mm and certify our installation.

I have a lot of insulation in my loft, would you still be able to board it out?

We normally install a ‘floating floor’. This means that you get to have your loft boarded without compressing your existing insulation or reducing its effectiveness.

If you have a new property with deep insulation we can install a raised boarding solution.

What happens if you put your foot through my ceiling?

We hold £2m of Public Liability insurance., and our installers are very professional and careful. However, in the unlikely event an accident should happen, we will replace and repair to your complete satisfaction.

What happens if you start work and come across a problem, will I have to pay extra?

No, the price we quote is the price you pay.

Got any questions that haven’t been answered?

You can contact us using the form on our contact page or by giving us a call.
We’re here to help you make the most of your loft with safe, simple, and accessible storage solutions.

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