What Our Customers Say

As a family run business, we rely heavily on feedback to give future customers the confidence to work with us.

Below you will see a selection of testimonials from our customers.

February 5, 2026

Excellent service from Richard installing a loft hatch for me. He arrived on time and did an excellent job. Can highly recommend his services.

Ginny Wallace
February 4, 2026

Service was super quick and efficient from 1st enquiry to survey/quote to getting the ladder & boarding installed.

I’m very pleased with the final result and can’t wait to make good use of my fabulous new storage space.

Helen Simpson
January 31, 2026

Richard and his mate were very polite, professional and hardworking. When the electricity needed to be disconnected I was informed and an explanation as to why this was needed was given and also for how long it would be necessary. Upon completion I was given a full demonstration of how to access the loft from the new hatch using the new installed ladder. Richard also stated that if the ladders needed to be adjusted when I get my new landing flooring he would come back and make the adjustments. Great job!

Janice Walters
January 31, 2026

Richard was quick to respond to the initial request for a quote, and was happy to break this down into multiple options depending on how much coverage I wanted to make it easier for me to understand what worked best for me.

After agreeing to the work, Richard arrived promptly, calling me in advance to discuss potentially bringing it forward to help schedule another customer more easily. I didn’t feel pressured, if anything I was happy to have it done earlier than anticipated.

Richard and his mate were very respectful, explained what order they were going to do things and cleaned up thoroughly afterwards. They were done within a few hours, having fully insulated, boarded everywhere but the rafters (as agreed), installed a light, replaced the panelling on the old now covered hatch, filled some existing plaster cracks that were just nearby the new hatch and even removed two water tanks.

They cleaned up as they found it, showed me all the work and how to use the new hatch before leaving.

I would highly recommend Richard to friends and family looking for similar work.

Harvey Speakman
January 11, 2026

Absolutely delighted with new loft ladder and loft boarding. I would not hesitate to recommend your all round professional service. Great job and excellent value for money.

Chris Wiggins
January 9, 2026

Excellent friendly and professional service, could not be faulted.

We would not hesitate to recommend

William Bill Readdie
December 21, 2025

Richard was recommended by a friend. I couldn’t be more than happier with the quality of the work, cleanliness and professional manner.

Excellent service.

E.M
December 17, 2025

Two great lads, did a superb job all in all within a short space of time would recommend.

Daniel Wrigley
December 15, 2025

I recently had my large loft insulated, boarded, had a light fitted and also a hatch and ladder by Access4lofts. From start to finish the communication and actual work was excellent. Richard and his two colleagues carried out all the above work in one working day. Arrived at 8am and went straight to work. No mess, no hassle, job done. Absolutely delighted. Already been recommending them to friends/family. Cheers lads.

Si Anderson
December 15, 2025

I recently had my large loft insulated, boarded, had a light fitted and also a hatch and ladder by Access4lofts. From start to finish the communication and actual work was excellent. Richard and his two colleagues carried out all the above work in one working day. Arrived at 8am and went straight to work. No mess, no hassle, job done. Absolutely delighted. Already been recommending them to friends/family. Cheers lads.

Si Anderson
December 10, 2025

Had Richard Burns and two of his colleagues fit a new loft space in my house. They insulated under the floor and then boarded the entire loft. It’s an incredible space. They also removed the old tank and a second tank which was up there that had no purpose. I had a wooden folding ladder installed and they opened the new hatch into the landing. Really pleased with the work and the guys that did it. Would have no hesitation in recommending.

David Mooney
December 10, 2025

Had Richard Burns and two of his colleagues fit a new loft space in my house. They insulated under the floor and then boarded the entire loft. It’s an incredible space. They also removed the old tank and a second tank which was up there that had no purpose. I had a wooden folding ladder installed and they opened the new hatch into the landing. Really pleased with the work and the guys that did it. Would have no hesitation in recommending.

David Mooney
December 9, 2025

Amazing work thank you

Anthony Miles
December 9, 2025

Excellent neat work, with a visually perfect finish, where boards are dovetailed very smoothly together. Underneath these is a full thickness layer of insulation with prior loft contents moved around to accommodate the work and then, neatly, placed in the centre. I cannot fault any of the process nor implementation of the work done.

Derek Gould
December 9, 2025

Excellent job from start to finish very approachable and helpful to answer an questions highly recommended

Denise Evans
November 19, 2025

Third time using these guys and they have always been great, highly recommended

Kyle Clarke
November 16, 2025

In comparison with other recent experiences, Richard’s conduct and overall professional manner made a refreshing change. I worked for many years in home improvement industry and would have been highly delighted to have had a “Richard” in my teams. Nice guy, high standard of workmanship, good product, realistic price. Good assistant too! Thank you Access4Lofts, Good Job.

Nick Williams
November 14, 2025

Richard, Ollie & Wayne completed the job in just a few hours to a very high standard. They were professional and courteous throughout and were exveptionally tidy. I wouldn’t hesitate to recommend them.

Dave White
November 12, 2025

Personable and professional, would recommend.

Anthony Patrick
November 7, 2025

Very good! Loft looks great and Richard was very friendly and informative!

Chantelle Downey
November 3, 2025

Richard and his team were punctual, friendly and very professional. We had the loft boarded with shelving, a new hatch and ladder fitted – all in a day, really pleased with the results. They worked quickly and cleaned up afterwards, excellent service and great value. Highly recommended. Thanks Richard.

M.B
October 30, 2025

Outstanding work .

Rakesh Mohun
October 29, 2025

I was so impressed by Richard and his team and the service they provided. He was able to fit the job in last minute which was greatly appreciated. They were both excellent from start to finish and got the job done in half a day which I was very impressed by. They were incredibly tidy and once done, talked me through the work and demonstrated how to use the new ladder. I would definitely recommend to anyone looking for work done in their lofts.

Rebecca Austin
October 21, 2025

Access4Lofts Liverpool South fitted a new insulated loft hatch with a wooden ladder and LED light at my home in L18. They arrived on time, protected floors and stairs, explained operation clearly and left everything clean and tidy. The finish is neat, the ladder feels solid and the price matched the written quote. I’m very happy with the result and would recommend without hesitation.

Carl Ellis
October 19, 2025

Absolutely delighted with new loft ladder and loft boarding. I would not hesitate to recommend your all round professional service. Great job and excellent value for money.

Janet Wiggins
October 18, 2025

Very polite, friendly, prompt, flexible, clean and tidy, supportive. Thank you. Did a good job. Didn’t have the fear I usually get with brutish workmen traipsing through the house destroying everything in their wake haha.

Ashley Nixon
October 16, 2025

1st class service, 1st class job.Would not hesitate to recommend Richard and Access 4lofts,I should have had it done earlier

Harry Lightfoot
October 9, 2025

Richard did everything he said he was going to do to a high standard. Arrived on time for both the quote session and installation. Did a very professional installation. Left the house clean . He was polite and helpful at all times . I have no hesitation in recommending him .

Peter Edmondson
October 2, 2025

Really happy with the service we received. Job was completed earlier than we thought to an excellent standard. Both were very friendly and informative

David Roney
October 1, 2025

Brilliant work carried out , very happy with my new raised floor, ladder , led light and access widened and renewed loft hatch, excellent job , respected my home , left everywhere clean and tidy, highly recommended

Pauline Quirk
September 19, 2025

Very pleased with every aspect of the work and would highly recommend you.

R H
September 17, 2025

Initially Richard provided a very detailed quote fir the job which helped us decide to chose Access4Lofts . I was extremely happy with Richard and his team of polite and courteous guys working on our loft boarding job. They got on with the job without any issues. Richard demonstrated how to work the loft ladder. The finished job looks great and provides sturdy boarding for much needed extra storage space and additional loft insulation . I would definitely recommend Richard and his team. Heather.

Heather Peers
September 6, 2025

Having recently had our whole loft boarded, new hatch fitted with aluminium ladder and electric light, I can honestly say we are delighted with the work carried out by Richard and his team. Richard gave us a time and promptly to start the job and work was carried out to a great standard and the lads cleaned up after themselves . I am made up with the finished loft and now have such a big usable space which I can now access myself rsther than relying on people to put stuff up there. I cant recommend Richard enough, if you are considering getting your loft done then he is definitely the person to use.

Lyndsey Richardson
September 3, 2025

Best money we have spent on the house superb service from start to finish, a useable space absolutely priceless

Gavin Cleland
August 29, 2025

Richard and his team have done an amazing job. Gone above and beyond, getting rid of some rubbish that was up there.

Product and finish was perfect.

Highly recommend

Daniel Barry
August 9, 2025

Would recommend your services to others

Pauline Bolland
August 8, 2025

Excellent service by the staff. They were quick and efficient and cleaned up and mess. The work is of a high standard and done well. They even hoovered the loft!!

Helen Currie
July 30, 2025

Shortly after I submitted a quote request, Richard from Access4Lofts gave me a call and scheduled a visit. He showed up on time, looked at my existing loft hatch, and took the time to explain everything clearly. I live in a Victorian house with high ceilings, so a standard hatch wasn’t going to cut it. Richard suggested a full replacement and gave me two options—wooden or aluminium ladders—with a clear explanation of the pros and cons.

The quotes were in my inbox within 24 hours, and I really appreciated how upfront everything was. No hidden costs, no pushy sales talk—just honest, straight advice. Once I decided to go ahead with the wooden ladder option, Richard booked the installation, and I got a text the day before confirming the time.

On the day, he and his colleague arrived and took care to cover everything to prevent any mess. They worked fast, kept things tidy, and before I knew it, the new hatch and ladder were in place. The whole process was smooth, and it was clear they cared about doing a top-quality job.

If you’re thinking of upgrading your loft access, don’t miss out on Access4Lofts. Honest, skilled, and true to their word—what more could you ask for?

Davey Wallis
July 30, 2025

Am really pleased with the service provided by Richard (Access 4 Lofts). He was prompt when replying to my request for a quote and was able to complete the job within a couple of weeks of my decision to go ahead. I found him to be courteous and professional at all times and completed the job in a timely manner. Nothing was too much trouble. I would highly recommend Access 4 Lofts.

Emma Thirlwall
July 16, 2025

I am very pleased with my ladders! Richard arrived on time, he was efficient and completed the job very quickly and cleaned up after himself. I would definitely recommend him to anybody considering having loft ladders installed.

Kathy McCrystal
July 9, 2025

Richard is one of the most trustworthy and professional person I have met in quite some time. Never requested payment until he had completed the work. I cannot recommend him and his company highly enough.

Stephen McCarron
July 3, 2025

Richard did an excellent job in our loft – which has added so much useful storage space to our house. Considering the amount of wood installed there was remarkably little noise and everything was left clean and tidy. If you’re looking at loft boarding – look no further.

Ian Page
June 25, 2025

Extremely professional, polite, efficient service, great value for money, would 100% recommend to anyone looking to have their loft space transformed to storage space.

John Cumiskey
June 22, 2025

service fantastic good clean job would highly recommend your company.

Pat McDonald
June 21, 2025

Contacted Richard after reading so many excellent reviews as I needed a ladder fitted to access my loft. Richard supplied me with 4 quotes and I chose to have existing hatch enlarged, a wooden ladder with rail fitted and partial boarding of loft for storage. The duo arrived on a very hot day and immediately put down dust sheets and got stuck in. Delighted with the end result. The pair were polite, clean, friendly and super efficient, demonstrated how to use ladder and store. I would not hesitate to use them again and highly recommend. 21/06/2025

Susan Hankinson
June 20, 2025

The service we received from start to finish was exemplary. All emails were responded to quickly, the quotes were thorough and professionally put together and the team that came to do the installation were friendly, respectful of our home and finished the whole job within 5 hours, including the clean up. Most importantly, the product and level of finish is to a very high standard which we are very happy with. I would highly recommend Access4Lofts to anyone looking to get their loft boarded and/or loft hatch and ladder fitted. Thank you!

Laurie Waring
June 19, 2025

Richard and the lads done a great job . We are very happy with the work . Will definitely recommend. Richard was very easy to talk to . A really nice lad . Thanks for the brilliant service.

Anthony Clegg
June 14, 2025

We had our loft part boarded with new ladder & hatch by this company. The service was excellent. Great communication from first contact, very polite and professional. The job was finished in half a day and they cleaned up after themselves. We would highly recommend.

Leanne Kavanagh
June 13, 2025

Richard was great from start to finish. Excellent communication throughout, job done very efficiently, cleaned up after themselves as possible. Definitely would recommend him to everyone.

Linda Klimesova
June 7, 2025

Had our loft boarded with new hatch and ladder, all completed within a day to a very good standard. The service from start to finish was excellent, we would highly recommend Richard at Access4Lofts.

Poppy Inchboard
May 17, 2025

The lads worked so hard in very hot conditions in the loft and worked really hard non stop

Kathryn Dean
May 16, 2025

The service and quality of work were both fantastic. A quick quote, a day and time agreed and the work carried out very efficiently. Was on time and very easy to deal with.

Guy Davies
May 13, 2025

I could not be more happy and grateful. Richard found a great solution to my loft access problem. He worked so hard and price was reasonable for the amount of work involved

Hilary Bennett
May 9, 2025

I would highly recommend Richard at Access4Lofts. He came and quoted quickly after first contact. The work was completed when scheduled, took less than half a day and was left clean and tidy. The loft ladder itself is great. Richard also included additional safety features due to height of ceiling (extra grab rails) at no extra cost. He demonstrated how the ladder worked on completion. Well priced and excellent service. Highly recommend.

Rachel Boulter
May 3, 2025

Very professional

We are very happy with our newly boarded loft.

Would highly recommend

Thankyou

Stella Guarini
April 22, 2025

Efficient and

Fast and efficient service. Excellent workmanship, cleaned up and removed any rubbish, totally delighted with the finished job. Would most certainly recommend!

Diane Pattison
April 8, 2025

Super work with great efficiency!

Access lofts deserve the highest approval.

I never knew I need my loft space.

Highest quality work, with little disruption

Would highly recommend. Thank you again

Cheryl Robb
March 29, 2025

I would quite easily recommend Richard

Burns to any of my friends.

Very polite and answered every question.

Work spot on as my husband was a joiner and even he was impressed.

Sue Simon
March 26, 2025

Fantastic job by Richard , I would highly recommend him I cant say more than that , prompt , efficient and very tidy !

Peter Dilworth
March 23, 2025

Richard arrived on time was very polite ,explained every thing he was going to do regarding the installation of the loft ladder, laid dust sheets so there would be no mess on the floor and stairs,

he was true to the quote he gave me no added extras, just got on with the job, when he finished he cleaned up , I am very pleased with the job he has done, and would recommend him without hesitation

Robert Mills
March 21, 2025

Excellent service from initial contact until finished job! Everything explained clearly and job finished to a very high standard, all in no time at all! 5 stars!

Marie Davies
March 20, 2025

From.start to finish Richard was.totally .professional. when surveying the work required he was clear.on the options available, costs and work involved. We added extra items last minute which was not a problem for him. Materials used were top quality as was the work carried out. I would not hesitate to recommend him.

Jeanette Judge
March 18, 2025

Without a doubt I would recommend!!! Absolutely fantastic work! Polite, helpful, trustworthy and just amazing!

Cherith Willshire
March 16, 2025

Highly recommend this company .Brilliant work, completed quickly and tidily . Communication was excellent and we were fully informed of arrival times and work to be done.

Michelle Agate
March 6, 2025

I couldn’t ask for a more perfect service Richards team where courteous and respectful of my property. The job has made a huge difference to my home and Richard explained how to use the equipment. Would definitely recommend!

Katherine Peloe
March 4, 2025

Work was carried out on time both of the team were friendly and highly professional. I would have no problems recommending to my friends or family. Thank yiu

Lorraine Bayley
February 27, 2025

Excellent service. Very professional installation of our loft boarding and loft hatch. Punctual and respectful of our home, doing a great clean up after work completed in less than one day. Highly recommend. 5 star service, thanks guys.

Dawn Oldham
February 26, 2025

We really appreciated the communication received from the quote to the completion of the work., The care and quality of the work was excellent.

Barbara Atherton
February 26, 2025

Great service, fully informed throughout from survey to quotation to completion of the job. Competitive price also, very professional, thank you. My only negative is the opening access on the hatch is not very sleek in appearance. I did not see the hatch prior to installation so couldn’t really comment on it prior. I have seen products with a more flush mechanism which looks better.

Gillian Smith
February 20, 2025

Excellent service Richard. Would be happy to recommend your work to anyone. Friendly, courteous and efficient service. Kept informed every step of the way. A great job.

Jane Marshall
February 14, 2025

Very pleased with the work done. I was a bit worried about having a new loft access fitted in a new part of the house. I thought it best to get a firm that specialises, rather than get a handyman/joiner. I would recommend both this firm and Richard himself to anyone looking for similar loft access or boarding out to use them.

Michael Davies
February 13, 2025

Superb job I am delighted with the work. Would recommend this company to anyone looking for a professional job to be carried out. So difficult these days to find people who are so qualified.

Well done. Beautiful installation that makes my loft look huge.

Thank you Access4lofts

Mavis Langueneur
February 9, 2025

Absolutely excellent job, fantastic price and job well done, could not fault anything at all

Linda Wood
January 29, 2025

So happy with my loft ladder Richard was a lovely guy and very efficient, the work he completed is amazing and he completed it to a very high standard, I am very pleased

Lizzie Carney
January 20, 2025

arrived at time he quote very polite left no mess at all would not know he had been here would have no hesitation in recommending complletely

Joan Walsh
January 19, 2025

The service was excellent from start to finish and I am very happy with the end result. I would thoroughly recommend this company.

Paul Anthem
January 18, 2025

Thank you so much, we’re so happy with our new hatch and boarding, plus the excellent clean up afterwards. Very reliable service 🙂

Ellen Coyle
January 16, 2025

Fantastic service!

Zarah Baig
January 14, 2025

Great service from start to finish. So pleased with the new loft hatch and loft ladder . Very professional .

Alan Wooding
January 14, 2025

Contacted Richard for a quote to move a loft hatch and install a ladder. He came round for a quote that week, and completed the work on Monday the next week. Quick and reliable service that is very reasonably priced. Area was cleaned afterwards, and work was completed in just half a day. Very impressed. Thanks Richard

Jack Sawbridge
January 10, 2025

Excellent service and product, very quick response to getting the work done and to a very high standard.

Sue O'Leary
January 8, 2025

Absolute brilliant service from start to finish and completed so quickly.

Except that we have new loft ladders and flooring we wouldn’t know Richard had done the work.

Thank you very much Richard.

Vincent

Vincent Milhench
December 22, 2024

You and your team were polite, prompt and efficient. You offered us a variety of quotes and options to help us make the right choice for us and then carried out the work accordingly. We would strongly recommend you to anyone. Thank you

Kate Woods
December 22, 2024

Top class work throughout. We are so pleased with our new loft space and the large hatch opening. Would recommend Richard and the guys without hesitation. Excellent job on our loft.

Colin Hockenhull
December 16, 2024

Very quick and not noisy or intrusive

Ian Brown
December 14, 2024

Excellent service from start to finish. Clear pricing and good communication. The work was completed in one day, everything was left clean and tidy. After two days I’ve already started using the loft for storage. Richard was recommended by a friend and I would definitely recommend him too.Great work.

Deborah Garner
December 10, 2024

Excellent service from start to finish. Really pleased with the end result. Thankyou so much.

Angela Donnelly
December 6, 2024

I’m so grateful to Richard and team (Access4lofts) for the great work that they have done for me, but also for being flexible and fitting into my timescales. Thank you so much.

Dianne Smith
December 1, 2024

Excellent service and job. Thank you very much

Simon Owen
November 21, 2024

Excellent service with great communication in the run up to the work. Work was carried out really fast and to a high standard. Definitely recommend!

Andrew Durham
November 9, 2024

Excellent service. Even removed an old water tank for us when boarding the loft. Would really recommend. Richard has previously installed a new loft hatch and ladder too. Reasonable price and quick installation on both projects.

Lyndsey Holt
November 8, 2024

Extremely pleased with the work carried out, would not hesitate to recommend them to others. Timely, polite, very fast, and tidied up after themselves when they left.

Isla Reid
November 6, 2024

Thank you Richard for boarding out my loft and installing a light. The work carried out was done to a high standard and my home was left clean and tidy. You and your colleague were very informative and friendly. I would certainly recommend your company to other people.

Christine Platt
November 5, 2024

As stated, Richard arrived at the stated time, and carried out the work in a very professional manner. Would have no issue using him again, or recommending hime to others.

John Harcombe
November 5, 2024

Really impressed with all the work completed and delighted it was finished so quickly. Absolutely no mess left behind and would recommend Richard with complete confidence that he will do a brilliant job for you too.

Julie Black
October 29, 2024

A very professional service.

From 1st visit very polite and very good estimate/ quote. Work commenced on time. Excellent workmanship and fitting.

Cleaned up very well and a good demonstration of the wooden loft ladder.

Loft now very easily accessible.

John McLachlan
October 22, 2024

I thought you were brilliant, great product and service for great price and I’ve already recommended Access4loft to someone. Huge thanks!

Matthew Cavanagh
October 17, 2024

The job was done quickly and efficiently with no mess at all. We now have the perfect storage space at an excellent price! Thank you.

Lauren Clarke
October 16, 2024

Excellent would recommend them . Am a very happy customer

Gillian Cheetham
October 15, 2024

Best company we have ever used during our home improvements over the last 9 years! Appreciated the impeccable communication, excellent time keeping and the respect for our home with the clean up didn’t go unnoticed. Would highly recommend Richard and his colleague. Professional, approachable and did a great job. Thank you

Melissa Johnson
R B Lofts Limited T/A Access4Lofts Liverpool South, 7 Ribble Drive, Hesketh Bank, Preston, PR4 6SY. Company Reg No. 12864800. VAT Reg No. 357435284| E: liverpoolsouth@access4lofts.co.uk
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